Department: Sales
Reports to: RMS Senior Sales Manager
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 8,700 offices throughout North America.

We require a software support specialist based out of our Cambridge, Ontario office. Primary responsibilities will be to deliver support to our clients. We require an individual with excellent communication and organizational skills. Experience in the real estate industry would be an asset.

Job Objective:

This individual will be responsible for managing the universal sales lead distribution through the internal CRM program, generate and manage sales reports, market research and competitive analysis gathering, maintain and update client and prospect records, assist the sales team in maximizing selling time as well as coordinate and manage various sales duties for the fast paced sales environment at Lone Wolf Real Estate Technologies.

Primary Responsibilities:

To perform this job successfully, the Sales Leads and Analytics Coordinator (SLAC) will be expected to perform these duties:

• Handle all leads that come into the company and respond to the prospect in the same way that they contacted Lone Wolf
• Be able to present the 'elevator speech' to the prospects about all Lone Wolf products
• Will be responsible for scrubbing all leads and putting them in the correct leads bucket by asking pre-qualifying questions to the prospect
• Will be responsible for assuring that all contact information is correctly input into Wolf Link
• Will be responsible for managing and deploying the various drip marketing campaigns that the marketing department has created for the universal lead definition
• Responsible for keeping the drip marketing data base updated and placing the prospects in the correct leads bucket
• Once a demo has been completed, the SLAC will also be responsible in sending a very simple Thank you and survey from the appropriate sales manager

Generate/Manage Sales Reports and Sales Administration:

• Each sales rep will be required to send the SLAC their weekly sales report card and the SLAC will be responsible for making sure that all reports are submitted in a timely manner
• Each sales department will have a roll-up report for their sales rep's weekly report card showing the number of demos; # of leads sent to each rep, contracts; etc
• On a monthly basis the SLAC will be responsible in providing the analytics for all sales activity to each sales manager
• Will keep a sales profile for each sales rep and update it monthly. This report will include #demos, #of contracts, #of open tickets, etc.
• Will design and keep updated the top revenue accounts for each division
• Will be the keeper of all sales presentations and will work with marketing to keep them updated and current
• Will be responsible for providing sales/product entries for the 'Paws'
• Will maintain and update a monthly sales calendar to keep track of sales team travel and vacations
• Will supply support to the sales management team in completing RFP's
• Will work with marketing on ensuring that there is a monthly drip campaign promotion to prospects (leads and non-leads) and current client base educating them on the Lone Wolf Products and additional features

Market Research and Competitive Analysis:

• Will be responsible for maintaining and keeping current a list of all competitors in the real estate technology sector that have competing products
• Will work with the product manager/trainers/sales in identifying our competitor's product features that we should monitor
• Will develop a spreadsheet to show the feature sets of Lone Wolf and those of their competitors and will use the 'Guide Lines for Competitive Analysis' that was developed by sales
• Will update the above spreadsheet on a quarterly basis and new competitors should be added when they have been recognized as a true competitor

Knowledge and Skill Requirements:

• Strong customer interaction skills - both verbal and written
• Inside sales experience (not required but would be beneficial)
• Experience with CRM programs
• Knowledge of MS Office
• Ability to handle multiple tasks simultaneously
• Ability to prioritize tasks
• Strong organizational skills
• Ability to take directions from each sales manager as well as the corporate executive team

Department: Support
Reports to: Director of Support
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 8,700 offices throughout North America.

We require a software support specialist based out of our Cambridge, Ontario office. Primary responsibilities will be to deliver support to our clients. We require an individual with excellent communication and organizational skills. Experience in the real estate industry would be an asset.

Job Objective:

You will be required to support and/or train end-users on our custom programs for the real estate industry, respond to customer questions and resolve challenges as well as coordinate implementations. Training on our products will be provided.

Primary Responsibilities:

• Provide telephone and e-mail support and assistance to our end-users.
• Review setup and assist with configuration changes to their software.
• Responsible for accurate, efficient logging of all calls in a tracking system and escalation of challenges where appropriate.

Knowledge and Skill Requirements:

• Basic accounting knowledge required.
• Ability to speak and write English fluently in order to provide excellent telecommunication support.
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word.
• Quick problem identification and solving abilities as you assess issues and provide solutions.
• Self starter who can work independently.
• Passion for customer service, aptitude to foster and develop customer loyalty.
• Excellent telephone and e-mail etiquette.
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions.
• Strong attention to detail.

Department: Programming
Reports to: Chief Technical Officer
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 5,300 offices throughout North America.

Job Requirements:

The Classic ASP Developer is responsible for the development, test and debug of web applications for our Global Wolf and Wolf Connect product lines.

Primary Responsibilities:

• Bug fixes, web site enhancements and adding new features to our existing applications.
• Provide technical support for customer support and training staff.
• Other duties as assigned.

Knowledge and Skill Requirements:

• +3 years working with Classic ASP, VB, MS-SQL and web applications.
• Understanding of real estate, web solutions and software as a service
• Ability to work in a team environment.
• Ability to work under pressure and meet deadlines.
• ASP.NET, C# and MS Visual Studio knowledge would be an advantage.

Department: Sales
Reports to: RMS Senior Sales Manager
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 8,700 offices throughout North America.

Job Objective:

As an Inside Sales Representative you will be responsible for responding to key sales contacts in the real estate industry and generating new leads through web research and over the phone networking. You would also perform consultative online presentations, provide support to the outside sales team and contribution towards objectives in this growing, fast paced hi-tech organization.

Primary Responsibilities:

• Coordinate all activities with the MLS Board to execute third party contracts on behalf of our clients.
• Perform in-depth online presentations
• Compose proposals and respond to RFI's
• Account management
• Record accurate customer data and manage pipeline in custom CRM software
• Report weekly sales activity
• Provide feedback on product performance & key challenges
• Work with the marketing department on targeted campaigns
• Potential to attend local trade shows and events

Knowledge and Skill Requirements:

• Strong closing skills
• Issue resolution and retention skills
• The ability to build strong client relationships
• A marketing degree or formal sales training is preferred
• 3 years of sales experience, recent graduates are welcomed to apply
• Interest in the technology industry
• Ability to speak and write English fluently to provide excellent telecommunications
• Possess very strong computer skills, specifically with Excel, Word, PowerPoint and Outlook software.
• Excellent communications and customer service skills
• Determination to surpass performance goals
• Willingness to learn
• Ability to work individually and within a highly collaborative team environment
• Highly organized with ability to prioritize effectively
• Self starter and self motivated
• Basic accounting knowledge required
• Experience within the real estate industry would be an asset

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 5,300 offices throughout North America.

Lone Wolf Real Estate Technologies requires software support and training implementation specialists based out of our Cambridge, Ontario office. Primary responsibilities will be to deliver support and on-line training to our clients. We require individuals with excellent communications and organizational skills. Experience in the real estate industry would be an asset.

Job Objective:

You will be required to support and/or train end-users on our custom programs for the real estate industry, respond to customer questions and resolve challenges as well as coordinate implementations. Training on our products will be provided.

Primary Responsibilities:

• Provide web-based support and/or training and assistance to our end-users.
• Setup and configure their software programs to their specifications.
• Responsible for accurate, efficient logging of all calls in a tracking system and escalation of challenges where appropriate.

Knowledge and Skill Requirements:

• Specific requirements for Web Training Positions:
  • Experience utilizing Internet applications.
  • Basic understanding of HTML would be a definite asset.
• Specific requirements for Accounting Support Positions:
  • Basic accounting knowledge required.
  • Experience with real estate accounting would be an asset.
• Ability to speak and write English fluently in order to provide excellent telecommunication support.
• Previous training experience preferred.
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word.
• Quick problem identification and solving abilities as you assess issues and provide solutions.
• Self starter who can work independently.
• Passion for customer service, aptitude to foster and develop customer loyalty.
• Excellent telephone and e-mail etiquette.
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions.
• Strong attention to detail.

Department: Programming
Reports to: Design Manager
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 5,300 offices throughout North America.

Job Requirements:

Applicants should have a strong background in Web Design, and be familiar with current design and coding techniques. You must be proficient in the Adobe Creative Suite, XHTML and CSS, Advanced HTML programming (ability to generate code and debug), Dynamic website design, JavaScript and ActionScript programming would be an asset. Please be prepared to provide two websites/pages (live urls please), and other portfolio items that reflect your best work.

Primary Responsibilities:

• Working in a team environment on web design and print projects
• Design user interfaces for our client's websites
• Working directly with clients on website design projects
• Working with the technical team to design and implement creative design projects.
• Stay up to date on new design techniques
• Maintaining and updating of client websites
• Other duties as assigned

Knowledge and Skill Requirements:

• Experienced knowledge of interactive design
• Ability to work in a collaborative team environment
• Ability to handle working on simultaneous projects
• Strong communication and documentation skills for dealing directly with clients
• Designing for database driven websites
• Must be proficient with the Adobe Creative Suite
• Thorough knowledge of HTML and CSS
• Graphic design for the web and print
• Ability to follow direction and technical requirements, and produce creative solutions
• Ability to conceptualize, present and execute ideas within a tight schedule

Department: Office
Reports to: Support Manager
Location: Las Vegas, Nevada

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 5,300 offices throughout North America.

Job Objective:

You will be required complete administrative tasks as well as support end-users on our custom programs for the real estate industry and respond to customer questions. Training on our products will be provided.

Primary Responsibilities:

• Processing of daily deposit.
• Monitoring and collection of outstanding A/R.
• Scanning and submission of daily/weekly bills.
• Processing of general mail.
• Monitor client check stock orders.
• Ordering and processing of Tax forms and 1099 forms at end of year/beginning of year.
• After hours support/West Coast support.
• Provide web-based support and assistance to our end-users.
• Setup and configure their software programs to their specifications.
• Responsible for accurate, efficient logging of all calls in a tracking system and escalation of challenges where appropriate.
• Other tasks as required.

Knowledge and Skill Requirements:

• Specific requirements for providing support to clients:
  • Basic accounting knowledge required.
  • Experience with real estate accounting would be an asset.
• Ability to speak and write English fluently in order to provide excellent telecommunication support.
• Strong ability to multi-task.
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word.
• Quick problem identification and solving abilities as you assess issues and provide solutions.
• Self starter who can work independently.
• Passion for customer service, aptitude to foster and develop customer loyalty.
• Excellent telephone and e-mail etiquette.
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions.
• Strong attention to detail.

Department: Finance
Reports to: Accounting Manager
Location: Cambridge, Ontario

Job Objective:

The Accounting Clerk is responsible for working within a team environment to manage the day to day financial activities of the company. They share the responsibility of managing accounts receivables, invoicing and ensure data entry accuracy.

Primary Responsibilities:

• Processing new and existing client order forms
• Processing monthly billings for multiple divisions
• Analyze internal reports to verify accuracy of client information and adherence to company policies
• Timely and accurate data entry
• Various administrative duties

Knowledge and Skill Requirements:

• Business Administration-Accounting Diploma, Integrated Accounting Certificate, Business Studies Certificate or equivalent essential
• Strong knowledge of Bookkeeping/accounting functions is an asset
• Ability to multi task and troubleshoot is essential
• Detail oriented
• Computer literate
• Experience on Microsoft applications (i.e.: Word, Excel, Outlook & Internet Explorer)
• Passion to provide excellent service to clients
• Ability to identify errors and omissions to communicate to Accounting Manager
• Ability to work both independently and as a team
• Excellent telephone and e-mail etiquette
• Knowledge of Real Estate would be an asset

Department: Wolf Watch
Reports to: Accounting Services Manager
Location: Cambridge, Ontario

Job Objective:

The Accounting Technician is responsible for working with a number of clients' books. They will process and clean up bank reconciliations. They will also review, clean up and analyze the clients' financial books and give them a written synopsis. Tasks are completed on a monthly, quarterly, yearly or an as needed basis. The Accounting Technician will also assist new clients with transferring financial history from their old accounting system to Lone Wolf's accounting system.

Primary Responsibilities:

• Process Bank Reconciliations
• Review and clean up financial books
• Analyze financial reports and give a written or verbal synopsis to the broker
• Ensure clients books are ready for their year end or an audit
• Assist new clients with transferring their financial history from their old accounting system to Lone Wolf's accounting system using the new Chart of Accounts
• Responsible for keeping accurate notes and time spent for all work completed for clients
• Other duties as assigned

Knowledge and Skill Requirements:

• Business Administration-Accounting Diploma, Integrated Accounting Certificate, Business Studies Certificate or equivalent essential
• Intimate knowledge of Bookkeeping/accounting functions
• Ability to multi task and troubleshoot is essential
• Detail oriented
• Computer literate
• Experience on Microsoft applications (i.e.: Word, Excel, Outlook & Internet Explorer)
• Passion to provide excellent service to clients in order to develop customer loyalty
• Ability to proactively and independently solve challenges to make decisions
• Ability to identify errors and omissions to communicate to clients in order to avoid similar error in the future
• Ability to work both independently and as a team
• Ability to speak and write English fluently in order to communicate to the clients
• Excellent telephone and e-mail etiquette
• Willingness to travel, as required, and to work a flexible schedule dependent upon business needs
• Knowledge of Real Estate would be an asset

Department: Finance
Reports to: Controller
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 5,300 offices throughout North America.

Job Objective:

The MLS Specialist is responsible for all MLS Board related activities from the processing of the contract, compliance of the public sites through to scheduling of the jobs and support related activities. Also, will be the primary contact for all MLS queries and acts as a liaison between the MLS Board, Sales, Administration and Development.

Primary Responsibilities:

• Coordinate all activities with the MLS Board to execute third party contracts on behalf of our clients.
• Responsible to ensure payment to the various MLS Boards are made in a timely fashion and that clients for those respective boards are invoiced accordingly.
• Review all contracts and test sites to ensure compliance.
• Coordinate priority changes with the trainers and communicate with the MLS Team.
• Liaise with the MLS Boards for all MLS matters such as missing listings, credentials that stop working, field changes, etc.
• Work with the MLS developers to take over mapping of fields and scheduling of jobs.
• Answer and filter support queries to enable the developers to focus on programming.
• Adheres to all company policies, procedures and business ethics codes.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Ability to multi task many activities.
• Project management and strong administration skills will be an asset.
• Some technical expertise required.
• Must have strong communication skills being able to connect with MLS Board staff as well as internal team members.
• Intimate knowledge of the Real Estate Industry (preferred).
• Understanding of accounting, web solutions and software as a service will be an asset.

Department: Operations
Reports to: Director QA and Documentation
Location: Cambridge, Ontario

Job Objective:

The SQA Specialist is responsible for the execution of end to end software quality assurance processes including planning, test case and scenario development, functional testing, usability testing, accessibility testing, reliability, stress testing, environment preparation, security testing, deployment testing, user acceptance testing, automated testing establishment, regression testing and performance /stress testing of Lone Wolf's Software Applications.

Primary Responsibilities:

• Support and execute all testing activities (test cases, test scripts, timelines, defect tracking, deployment, and issue and risk assessments).
• Statistical analysis of defects found and in addition, ratings of defects.
• Conduct and analyze software quality tests starting early in the project life cycle up until the product is released and delivered including additional testing during application modification.
• Responsible for change management including release of the software to the end user.
• Responsible for OPE (opportunity for product enhancement) documentation.
• Designs and specifies test methods for software inspection, verification and validation.
• Other duties as assigned

Knowledge and Skill Requirements:

• Must be competent to work independently.
• Computer programming as well as accounting/real estate background will be an asset.
• Knowledge of ASP.NET, .NET and MS SQL software programming will be an asset.
• Knowledge of regression testing and statistical analysis is required.
• Bachelor's degree in Computer Science, Management Information Systems or equivalent.
• 3 -5 years of relevant experience.
• Strong communication and written skills and the ability to work and interface effectively with team members.
• Project management skills will be an asset.

Department: Design and Development
Reports to: Chief Technical Officer
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 7,700 offices throughout North America.

Job Objective:

The ASP and ASP.NET Developer is responsible for the development, test and debug of web applications for our Global Wolf, Wolf Connect and Wolf Tracks product lines. The individual will also be responsible to work with a team of developers to ensure projects are developed on time and on budget as well as to ensure product enhancements are scheduled into the day to day activities to continually improve the product.

Primary Responsibilities:

• Projects vary from large new modules designed, developed and implemented from a white paper to smaller ASP and ASP.NET maintenance.
• Coach and mentor junior developers.
• Input to system architecture, code optimization and web speed enhancements.
• Develop, test and debug solutions for customer generated OPE's (Opportunities for Product Enhancements).
• Other duties as assigned.

Knowledge and Skill Requirements:

• Several years of web-based programming experience needed as well as intimate knowledge in the following areas required:
  - C#
  - TSQL
  - Visual Studio 2005
  - ASP.NET 2.0 and ASP
  - SQL Server 2005
  - JavaScript
  - IIS
  - Atlas/Ajax
  - XML
  - SOAP
  
• Understanding of real estate, web solutions and software as a service
• Detailed by nature, high commitment and outstanding personal character.
• Bias towards action and execution.
• Ability to work under pressure and meet deadlines.

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 7,700 offices throughout North America. Lone Wolf Real Estate Technologies requires software trainers / implementation specialists based out of our Cambridge, Ontario Office. Primary responsibility is to deliver on-line training to our clients. They will be required to train end-users on our web based custom programs for the real estate industry. We require individuals with excellent communications and organizational skills. Strong interpersonal and presentation skills as well as web applications knowledge and previous training experience are preferred. Experience in the real estate industry would be an asset.

Job Objective:

As a member of the Training team, your primary responsibility is to deliver on-line training to our clients. You will be required to train end-users on our custom programs for the real estate industry, respond to customer questions and resolve challenges as well as coordinate implementations. Training on our products will be provided.

Primary Responsibilities:

• Provide web-based training and assistance to our end-users
• Setup and configure their software programs to their specifications
• Responsible for accurate, efficient logging of all calls in a tracking system and escalation of challenges where appropriate.

Knowledge and Skill Requirements:

• Ability to speak and write English fluently in order to provide excellent telecommunication support
• Previous training experience preferred
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word
• Quick problem identification and solving abilities as you assess issues and provide solutions
• Self starter who can work independently
• Passion for customer service, aptitude to foster and develop customer loyalty
• Excellent telephone and e-mail etiquette
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions
• Strong attention to detail

Department: Support
Reports to: Customer Support Manager
Location: Cambridge, Ontario

Lone Wolf:

Lone Wolf Real Estate Technologies is the North American leader in real estate software, services and solutions that help real estate offices realize their full potential. We have been in the business since 1989 pioneering real estate technologies and are in over 7,700 offices throughout North America.

Job Objective:

As a member of the Customer Support team in Cambridge, you will be responsible for responding to customer questions and resolving challenges. Positions are available for supporting our accounting or web products for the real estate industry. In the Customer Support role you will walk the customer through steps to resolve a variety of functionality and software issues. Training on our products will be provided.

Primary Responsibilities:

• Provide technical support to clients via telephone and e-mail
• Troubleshoot software user issues utilizing your product knowledge and technical skills
• Diagnose and resolve client program configuration issues
• Responsible for accurate, efficient logging of all support calls in a tracking system and escalation of challenges where appropriate.

Knowledge and Skill Requirements:

• Ability to speak and write English fluently in order to provide excellent telecommunication support
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word
• Quick problem identification and solving abilities as you assess issues and provide solutions
• Self starter who can work well in a team environment
• Passion for customer service, aptitude to foster and develop customer loyalty
• Excellent telephone and e-mail etiquette
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions
• Strong attention to detail
• Specific requirements for Web Support Positions:
  • Experience utilizing Internet applications
  • Basic understanding of HTML would be a definite asset
• Specific requirements for Accounting Support Positions:
  • Basic accounting knowledge required
  • Experience with Real Estate Accounting would be an asset.

Lone Wolf Real Estate Technologies requires a software trainer based out of western Canada to join our Edmonton based team. Primary responsibility is to deliver on-line training to our clients. You will be required to train end-users on our custom programs for the real estate industry. We require individuals with excellent communications and organizational skills. Strong interpersonal and presentation skills as well as accounting knowledge and previous training experience are preferred. Experience in the real estate industry would be an asset. This is a work from home position, so a home office is required.

Job Objective:

As a member of the Training team, your primary responsibility is to deliver on-line training to our clients. You will be required to train end-users on our custom programs for the real estate industry, respond to customer questions and resolve challenges. Training on our products will be provided.

Primary Responsibilities:

• Provide web-based training and assistance to our end-users
• Setup and configure their accounting software to their specifications
• Responsible for accurate, efficient logging of all calls in a tracking system and escalation of challenges where appropriate.

Knowledge and Skill Requirements:

• Ability to speak and write English fluently in order to provide excellent telecommunication support
• Previous training experience preferred
• Computer literate with experience on Microsoft applications, i.e. Outlook, Internet Explorer and Word
• Quick problem identification and solving abilities as you assess issues and provide solutions
• Self starter who can work independently
• Passion for customer service, aptitude to foster and develop customer loyalty
• Excellent telephone and e-mail etiquette
• Ability to provide good judgment in order to proactively and independently solve problems and make decisions
• Strong attention to detail
• Accounting knowledge required
• Experience with Real Estate Accounting would be an asset

Department: IT
Reports to: Chief Technical Officer
Location: Cambridge, Ontario

Job Objective:

The Data Services Infrastructure Manager will be responsible for defining, implementing and operating the infrastructure and underlying infrastructure for a large, online provider of Real Estate Technologies and Services.  The scope of responsibility includes two areas of focus.   The first is the technical infrastructure which includes managing the physical server environments; server life-cycle management; all components associated with data center resiliency and data back-up and recovery; core, edge and perimeter network devices; and security.  The second focus area is working with architects, developers and designers to implement an underlying software infrastructure that will provide for scalability, manageability and high availability and facilitate growth of the company in an incremental and agile fashion.

Primary Responsibilities:

• Manage a highly technical staff responsible for the development, delivery, maintenance, and administration of the company’s servers and data storage environment. 
• Direct life-cycle management of all the company’s servers, storage and appliances including procurement, installation, management and replacement. 
• Provide status/utilization reports and metrics related to each.
• Develop roadmaps for server platforms, virtualization and management/monitoring capabilities. 
• Manage all aspects of data center resiliency, back-up and recovery.
• Plan, develop and implement systems and procedures to improve the operating quality and efficiency of the infrastructure team.
• Manage vendor support and services for the systems operations area.
• Develop cross training opportunities within the infrastructure team as well as with other technical support groups.
• Investigate outsourcing services to assist in reducing costs, ensuring system availability and performance metrics are maintained and improved.
• Projects and other responsibilities as assigned.

Knowledge and Skill Requirements:

• 5 - 7 years of experience in server administration, network management and data center management in a web services environment.
• Strong individual and leadership/coaching skills with 3-5+ years of Infrastructure Management and/or Enterprise IT experience.
• Exemplary knowledge in:  server administration of Window's environments, server virtualization (specifically VMware ), storage area networks (specifically Lefthand Networks), server hardware (specifically HP and Dell), directory services, data back-up and recovery and data center management.
• Detailed knowledge of firewalls, load balancers, middleware technologies and a general familiarity with networking topologies and associated protocols (specifically DNS, NAT, DHCP, IIS, and IP Subnetting).
• The ability to understand in depth capacity, scalability and availability issues and think holistically to address long term requirements, yet focus on specific areas as necessary in the short term. 
• Demonstrated experience in architecturally designed environments.
• Strong critical thinking skills especially with regard to technical and commercial issues
• Excellent written and oral communication skills.
• Demonstrated capabilities to multi-task in a fast paced environment in both leadership and team roles.
• Good analytical and problem solving skills.
• Commitment to change management process.
• Experience leading IS/IT projects and working on cross-functional teams.
• Commitment to continuous improvement and life-long learning.
• College or university graduate preferably with a business or technical degree.

Department: Sales
Reports to: V.P. Operations
Location: Cambridge, Ontario

Job Objective:

The Sales Manager is responsible for the development and execution of all sales activities in North America including the combined performance of the team and ensuring individual attainment of all targets.  Staffs and directs a sales team and provides leadership towards the maximization of opportunities and growth in line with company vision and values.  Establishes plans and strategies to expand the customer base and keeps abreast of competition.

Primary Responsibilities:

• Direct and coordinate company sales functions.
• Responsible for the performance and development of the Sales Team Members.
• Analyze and evaluate the effectiveness of sales, methods, costs and results.
• Directly manage major and critical developing client accounts.
• Liase with the marketing director on the preparation, issuance and delivery of sales materials, exhibits and promotion programs.
• Research and develop strategies and plans which identify marketing opportunities, direct marketing and new product development.
• Represent Lone Wolf at trade exhibitions, events and demonstrations.
• Understand competitive pressures and products and develop strategies to mitigate any degradation in market share.
• Manage sales and marketing budgets ensuring cost containment and performance within budgetary guidelines.
• Conduct annual performance reviews and continuous coaching feedback.
• Adheres to all company policies, procedures and business ethics codes and ensures they are communicated and implemented within the team.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Experience in strategic planning and execution.
• Knowledge of structuring sales quota goals and revenue expectations.
• Sets examples for team in areas of personal character, commitment, organizational and selling skills and work habits.  
• Strengths in evaluating action and execution.
• Ability to motivate teams to exceed targets and meet deadlines.
• A minimum of 10 years in a sales and/or marketing management role.
• Strong understanding of customer and market dynamics and requirements.
• Willingness to travel as required and to work a flexible schedule dependent upon business needs.
• Intimate knowledge of the Real Estate Industry (preferred).
• Understanding of accounting, web solutions and software as a service.

Job Objective:

The Marketing/Clerical Assistant is responsible for the coordination and management of Lone Wolf’s Tradeshow and Event planning, clerical assignments and other related duties.

As a member of the Customer Support team in Cambridge, you will be responsible for responding to customer questions and resolving challenges. Positions are available for supporting both our real estate accounting software clients, as well as supporting our web products for the real estate industry.

In the Customer Support role you will walk the customer through steps to resolve a variety of functionality and software issues. This role provides the opportunity to troubleshoot to work through issues, utilizing your product knowledge and technical skills, and see the customer through to a resolution.

Training will be provided. However, accounting knowledge and real estate experience would be an asset for the accounting support positions. Experience on the internet, and HTML knowledge is preferred for the website support positions.

Employees able to work 9-5pm and 12-8pm shifts are required for these positions.