Accessible Customer Service Plan

Lone Wolf Real Estate Technologies Inc. is committed to excellence in serving all clients, including people with disabilities.

Assistive Devices

Please notify us if you require an assistive device that you feel we need to be aware of. We will ensure all employees you will be dealing with are familiar with your device and will make every effort to accommodate you. If accommodations cannot be made, you will be notified.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on our premises.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to our facilities for clients with disabilities (ie. elevator is down), we will notify you promptly. A notice will be clearly posted indicating the reason for the disruption and the anticipated length of time.

Evacuation Instructions for Persons with Disabilities

Persons with a physical disability are in some cases limited in their ability to evacuate by means of stairwells. It is primarily for this type of disability that the Evacuation Instructions for Persons with Disabilities apply. Please ask us if you would like to see our full Emergency Evacuation Plan. We will communicate to persons with a physical disability and to others on our premises as to needs, a safe area, evacuation expectations, procedures and support.

Training for Staff

Lone Wolf will provide training to employees who deal with our clients on this plan and how to deal with the various disabilities they may encounter.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Lone Wolf’s plan relating to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • What to do if a person with a disability is having difficulty in accessing our services or entering our premises
  • What to do in the event of an emergency
Feedback Process

Clients who wish to provide feedback on the way Lone Wolf provides services to people with disabilities can do so by emailing or by calling 519.624.1236 and speaking to one our customer support specialists. All feedback will be directed to our HR Director and the Health and Safety Committee for review. Clients can expect to hear back within 2 business days. Complaints will be addressed according to our organization’s regular complaint management procedures. You may visit to view the Accessible Customer Service Plan.

This plan is meant to promote and respect the dignity and independence of people with disabilities.